"Mary & John", who was also known as a circle of friends, "Merry" divided into communities through skype.Mary was an "odd" number at the dinner party and we all worried about her Well, today, it seems that the union of customer and service is divided, the service is divided and the customer is on top of himself.
Today, let me tell you a story that many of you find funny but all too common. Of our local editors I get sued for because the business owners take notes that it is about me but not fit for the profile of the company "X"
I pick up trash from another green recycle that I have to decide four weeks ago. It's an anonymous company to avoid a lawsuit called brown barrel trash pick-up I called their customer service number, and an environmentally friendly citizen requested my extra recycle can. The hilarious voice at the other end of the line, Chirp "Of course, we will have delivery in 48 hours." After giving her all the proper location information, I'm with a good citizen satisfaction I hung up the phone.
I arrived home about 5 pm the next day and I was happy to see another green can at the mouth of my driveway. When I looked again I realized that I had another green can, but it was without a lid. I quickly called on my hilarious phone voice at the Brown Otaru company to thank her gracefully for rapid service, and then hilarious like the first time about the missing lid, she I told me to leave it at the end of my driveway after the usual trash pick up, they have an extra lid After I agree and hang up, I have a can without lid Their scruffy of having pondered the extra lid. I explained where all the lids of the lidless cans went and came up with all sorts of scenarios that sympathized with their predicament.
Well, three days passed, my poor, green, uncovered cans were sitting in my driveway mouth and the exchange never arrived. Feeling empathy for this green plastic waif, I returned it to the brother's side of it that had the lid. I call the voice of my cheerful customer service again and repeat the plight of my bad lidless can, and after a compliment she guarantees me that a perfect unit is impressing me I need it It turns out to use a friend without a lid, and it will be put out on the next pickup day filled with the collar. But, fortunately, we can confirm that all content remains. It was two weeks ago, and when I faced another pick-up day it is being occupied by other more important tasks this morning until me
Once again I picked up the phone and called my trash pick-up company, and that I picked the punch and my hilarious customer service button again Eared a simple melody when I had a "click" the tilt, I said "Hello" to expect my cheerful voice to chirp, has been transferred. The next thing I heard was another click, silence, and a horrible dial tone that meant you were disconnected. Not one of the "faint", I simply redialed my number. Once again there was a choice of buttons, my choice and music buzz, and just then I felt that everything had heard the right world-"dial tone"
This was not the morning for the phone to play the game with me, so I made another decision and REDIALED! "NASA lifts off we have got!" I once again heard a series of button choices, but this time I outfoxed its monotonous voice and punched "0". I asked for a customer service manager and I was transferred with her given name. My enthusiastic ear said, "You have reached your voicemail ....... Please leave your name and phone number, she will return your phone."
Sitting on top of this you will meet with lidless green cancer. This zealously serve plastic green waif must bravely face another obedient half-day wear.
You have to admit that it is an interesting story and we too many have been alive, but for our business community it is our language that we mean "customer" What interprets "service"-has changed completely enough so that business owners do not mean today When the marriage between customer and service erupts, it is strange that I leave us all lonely things Become.
Entrepreneurs and business owners take notes! Access to our customers Follow customer service Follow these rules.
持 っ Have a manned phone by an employee who can hear thunder and see weight reduction.
Help the caller and give their employees training, not shuffle the problem to another desk.
Also have a director, who can hear lightning and make sure that all incoming complaints are handled properly and see a lightening.
After learning how to find your customers and what they want, after committing to doing business with you, and as your customers "
If your customers don't get the service they require from you – your competitors are just too happy to help them!
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