Ideally, when you run customer service, it is
It will be done one to one with each of you
Customers It works very well in an offline world
- But on the Internet, it simply will not do. your
Customers are literally all over the world and they are there
You really can not deal with each
They personally. It is an autoresponder where
go in
Automatic response customer service is pretty
When simple order is place, autoresponder
Receipt for sale, you can send out information
For accessing the product, and "Thank you" mail.
This is because you are
For a vacation at a computer or exotic place! However
Customer service always does not end there right,
If you are away from your computer,
Let your customers go down!
For example, elderly gentlemen are watching you
We advertise and order products. all
Just passed the fine and he will receive a receipt,
Download information, and your 'Thank you' e-mail.
Your product is an ebook that is edited into a PDF file.
This particular gentleman does not understand what
PDF file, he does not know what you mean
'Right click to download. "He needs to add
Customer service of the product he has
There is no one available for purchasing and helping
He - anyone but autoresponder.
Set up additional autoresponder to send out
List of frequently asked questions and problems
Dealing with customer service or how to access
product. Also set up support autoresponder. If he
Send a message to support, he
Learn about what made you return to instant message
A message is received and how it will be soon
We addressed it. This gives him some measure
Comfort, and in most cases, he is waiting for it
A designated period of time for support.
But if he does not know how to download
Product, and he sends a message to support,
Nothing happens, he will probably be very
Unhappy with a very short period of time. of
Difference between patients' customers and irate
Customer is one simple autoresponder message
It can be set within 5 minutes.
Please really consider your order process
Let's think about potential problems that may arise
Your customer. Get autoresponder to be set up
Dealing with these problems, you will find that you
Customer is your product,
And very satisfied with your customer service -
All of your autoresponders treat them
A problem soon!
(Word number 428)
PPPP
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