A large number of biggest business companies to persuade us that we are truly striving to provide excellent customer service
If my experience is shared by other consumers looking for reasonable service from the company, these claims are hokum.
Since I am writing this from the perspective of Australia, mentioning a specific name is pointless, but I give some examples of what I experienced.
A major department store chain is struggling to maintain the pace of its main competitors. The retail group that owns the department store chain is considering selling the business because we can not see the solution for poor performance. I shopped at this department store. At one point I discovered that entering the shop is eerie and almost a realistic experience. There was no one. After all, a few staff and customers ambled into the view. I asked for instructions to find the product and was told "to the left" with a wave of arms, no eye contact. A bit later, I had to wait for the privilege of paying items. The morale of the staff was not bottomed out That fun shop was not disturbing. I think that the executive officer surely looks and feels it. Too obvious, I guess.
Telephone company had a promotion involving inviting telemarketing and providing a contract that included a free mobile phone. When I received the call, the telemarketer had heavy accents based offshore. To make matters worse, the telephone line appallingly was bad - I was able to hear what was barely told. When I said that I do not want a free cell phone, telemarketing requested me to know why. I finished the call carefully as much as I could. Just challenge confidence for a phone company selling services on bad phone lines with a telemarketer who wants to controversy with potential customers
I was one of our main banks, and heard some conversations from the staff behind the service desk. Clearly one of the experienced staff was dealing with something that looks like a young customer. She seemed to be in a hurry When the "customer" left, her colleague said "It was a shopper", she replied "I thought so". Shoppers were phantom customers used by banks to ascertain whether the staff complied with a given formula to deal with customers. This branch of the bank was wealthy, dealing with customers who are also elderly people. Driving the risk of a routine approach to use.
We humans are a group seed. We are enjoying communication with our colleagues. Or cooperate wiredly, it is natural for you to help each other. However, decision makers seem to come up with a formula to make us better what we do naturally without touching our daily lives. As I said at the start-hokum.
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