I can now answer this question for you: The answer is "Yes". In fact, the answer is "Yes!-The biggest yes you ever heard. Of course, the customer is always right. If you want to be a successful eBay seller, at 100% where every one of your customers is satisfied. Miles should go from your way to make sure there is
Customers who are dissatisfied should leave negative feedback and avoid negative feedback at all costs. One piece of negative feedback always costs more than having to deal with complaints, whatever the value of the item you sell. The percentage of positive feedback that should be 100% or less should be considered an absolute disaster and personal failure of your part.
But if ...
But nothing! There is no situation where you have to get into any dispute with the buyer, as a seller. Here are some common situations and how to handle them.
They say the item has never arrived: politely ask the buyer to wait a few days to see if it will be up, and it still if you haven't arrived yet, you Assuming that somehow lost to the post, if you have one, send a replacement No, I do not care about your expenses. Are you serious about eBay or not sales?
The item is damaged post: you replace it or get it back without hesitation for a refund.
They say that the item does not match the description: "Yes, resist the urge to email it with, just did not read the description properly". If you need a refund on the item behind, an explanation of the edit, add another confusion point.
You've already found the pattern You can do this by getting the recruitment refund away from most issues. Remember, one piece of negative feedback is like having a 100% positive rating forever with you, like owning a bar of pure gold.
Before they complain to eBay, you must always handle customer complaints-in fact, you ask if they have any, take the time to go through the dispute process, terribly It reflects on you and is really unnecessary.
Are you still not convinced? Do you think this works with cheap items? Well, the higher the price of the item you sell, the more valuable your reputation is to you. For example, let's say you're selling $ 10,000 a week each week, and you get $ 1,000 in the whole week. You may think that refunding a customer's $ 1,000 purchase may be a tragedy losing your weekly profit. It's much better to look at it this way: if you don't give that refund, you will not only lose next week's profits, but now which option looks better?
I absolutely can not emphasize the importance of really believing that the customer is always right always. You must avoid it in the excuse's trying complaints about what it would be. There are a lot of pitfalls you need to avoid if you don't want to kill your business before it has started correctly even though-
What is your eBay reputation really worth?
Your eBay reputation is everything you have on eBay-without it, nothing. Your reputation is worth as much as every sale you make.
Think of what you bought as a chance to "eBay" and act on your own. Purchasing from sellers with low feedback ratings does not require thought or fear, but purchasing from thousands of reputable PowerSeller feels a little nervous and uncertain
Bad reputation loses sales.
In fact, a bad reputation will lose almost all your sales. If someone left you with negative feedback, you feel pain immediately, as the ratings go right at the top of the user page, for everyone to see, they just "you" item You took the month to offer "or you" had bad communication and sent the damaged item There is no answer.
It is a negative page pressed with only the very cheap items that require the next few items. You may not have to spend the day or the week you sell, as well as some positive feedback.
It may not even be visible if you get consistently under -90% positive rating, which is worse if you allow buyers to leave a negative feedback.
You can not open a new account.
Even with eBay's rules, only one account has considerable downsides and new accounts. You literally have to start all over again.
You can not use all the different eBay features. Your existing customers can not be found anymore. Your auction ends at a low price due to low feedback ratings. Opening a new account is like moving to a new town to get away from the few people who are spreading rumors about you: it's a bath
Good reputation gets a sale.
When a power seller says something to me, I tend to believe in them. They can sell items that are quite unlikely, but if they guarantee that they are what they say it, I do them this is the power of reputation: people keep it Knowing what you want to know You know that going to almost any length is going to be.
This POI I buy something for $ 20 from sellers that I soon know that I can be more reliable for $ 20 from someone with average feedback that the sellers are doing what they are doing Have all the systems in the place you know and feel like getting my items quickly and efficiently
You will really find selling on eBay so easily, and there is only one way to gain a good reputation: please every time you please your customers Even some customers should still be a bit more difficult. In the following email, we ask: Are eBay customers always correct?
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