The convection oven inherited with the building suddenly stopped. I was called a repair service and a machine medic was dispatched immediately. Unfortunately, the news was tough. .. I need to buy a replacement unit. The emerging technician was unable to repair it. In fact, they didn't know why the unit failed, they just couldn't fix it.
It's tough. :
restaurant
Article body:
A few weeks ago I was forced to exchange a very expensive piece of equipment in my bistro. The convection oven inherited with the building suddenly stopped. I was called a repair service and a machine medic was dispatched immediately. Unfortunately, the news was tough. .. I need to buy a replacement unit. The emerging technician was unable to repair it. In fact, they didn't know why the unit failed, they just couldn't fix it. I found it, contacted my restaurant equipment supplier, and sold a unit that no longer exists to the previous owner. When I told him about an old unit that I would need replacement, I knew enough about him that he was about to take my wallet a big hit instead he would give me Surprised me with a series of questions about the old unit.
I think it's pretty amazing, I think. The problem is the lack of an oven Caused by preventive maintenance measures We had the impression that we were taking care of it properly, but in fact, do we need to do it in a preventive maintenance way?
A few days later, I have already known the letter from the supplier of my equipment, with specs of every piece of equipment in my restaurant, along with the necessary preventive maintenance measures I should take with each of these For the most part, there were a few things I did not know. Since I received the letter, my staff has done all the recommended preventive maintenance measures and we really neglected to take proper care of us
Preventive maintenance is important in the restaurant business, especially at the cost of replacing expensive units. But the only way to properly take care of your equipment is to know it well enough to know what preventive maintenance measures need to be done I will help to make it happen I am grateful to the manufacturer of my device.
Active sales
This article distinguishes reactive sales from proactive sales, and describes the benefits and techniques associated with proactive sales.
It's tough. :
Sales, sales, customer, customer service, communication, value
Article body:
This article distinguishes reactive sales from proactive sales, and describes the benefits and techniques associated with proactive sales.
Are you getting "no" bleeding from customers who don't say too often? Try asking questions that you can not answer with no. Try forward sales.
Reaction sales
Many times, we adopt a reactive attitude with our customers. We "lob" the statement or benefit over the fence and wait for the customer to respond to the statement or benefit. Then we react to their reaction. Reactivity in various tables:
• "Please make sure that the call is coming, will do anything." Lobs ... wait ... The response is usually "No, not today. Thank you .." Our The reaction is "Well, if something goes up ....."
• "Last week I sent us our line card and I'm chasing to see if I received it." Rob .. Wait! ... The response is usually "Yes. But I do not need anything .." or "I do not remember." Our response is "If something happens". .. "
As best, many reactive sales calls end with reps – not customers – doing something. Reactive sales calls send documents or set up another phone.
With reactive sales calls, give up control of the conversation and reduce the possibility of making something happen.
Active sales
Lead customers into conversations with specific questions while being open-ended:
* "How are you familiar with our Pro-Act Registry Services?"
* "How well do you know about the stock removal service?"
• How familiar with the depth of inventory?
This question should be targeted towards the needs of customers and can also be very effective for cold calls. Hold control of the conversation and build the opportunity to qualify the customer.
Typically
Also, don't forget:
• Start each call with a specific initialization statement.
* Make sure you are talking to the decision maker. "Are you a decision maker to buy / sell ..."
• Ask if this is a good time to talk for a few minutes.
• If the customer does business with your company, thank them for the business.
And finally…
Proactive sales don't work for everyone and don't always work. But when you feel like you're getting "no's" bleeding, try proactive sales.
(This information comes from the plan for Success, a module for Entelechy's high-performance sales program. This module www.unlockit.com.)
Terence R. Traut is the president of Entelechy, Inc. The organization unlocks the possibility of people through customized training programs in the areas of sales, management, customer service, and training Terence can be reached at 603-424-1237 or at ttraut @ unlockit. com.
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