I can now answer this question for you: The answer is "Yes". In fact, the answer is "Yes!-The biggest yes you've ever heard. Of course, customers are always right. If you want to be a successful eBay seller, at 100% where every one of your customers is satisfied Miles should go from your way to make sure there is
Customers who are dissatisfied should leave negative feedback and avoid negative feedback at all costs. One piece of negative feedback always costs more than having to deal with complaints, whatever the value of the item you sell. The percentage of positive feedback that should be 100% or less should be considered an absolute disaster and personal failure of your part.
But if ...
But nothing! There is no situation where you have to get into any dispute with the buyer, as a seller. Here are some common situations and how to handle them.
They say the item has never arrived: politely ask the buyer to wait a few days to see if it will be up and it still if you haven't arrived yet, you Assuming that somehow lost to the post, if you have one, send a replacement No, I do not care about your expenses. Are you serious about eBay or not sales?
The item is damaged post: you replace it or get it back without hesitation for a refund.
They say that the item does not match the description: "Yes, resist the urge to email it with, just did not read the account properly". If you need a refund on the back of the item, an explanation of the edit, add another mess point.
You've already found the pattern You can do this by getting the recruitment refund away from most issues. Remember, one piece of negative feedback is like having a 100% positive rating forever with you, like owning a bar of pure gold.
Before they complain to eBay, you should always handle customer complaints-in fact, you ask if they have any, take the time to go through the dispute process, terribly It reflects on you and is not really necessary.
Are you still not convinced? Do you think this works with cheap items? Well, the higher the price of the item you sell, the more valuable your reputation is to you. For example, let's say you're selling $ 10,000 a week, and you get $ 1,000 in the whole week. You may think that refunding a customer's $ 1,000 purchase may be a tragedy that will lose your weekly profits. It's much better to look at it this way: if you don't give that refund, you will not only lose profits next week, but now which option looks better?
I absolutely can not stress the importance of really believing that the customer is always right always. You have to avoid it in the excuse's trying complaints about what it would be. There are a lot of pitfalls you need to avoid if you don't want to kill your business before it's launched properly even though-
How Important Is Your Buyer's Reputation?
Your reputation as a buyer (or 'feedback rating') is the most important thing people see when dealing with you on eBay. It is based on this small number to decide whether they can trust you.
Each time you buy or sell things on "eBay", you can leave feedback, who can leave feedback. This feedback, along with the comments, is positive, negative or neutral. The rating of your feedback is then resolved using a very simple sum: the number of positive feedback minus the number of negative ones People present 28 of the feedback ratings to this person, for example, 30 volatility And plus two minus ones.
If you are a considerate buyer, it is only what you need with a positive feedback username. However, there are some things you can do if you want to help along with it.
Always leave feedback for others: feel left to leave feedback for you if people leave it for them (Comments on the time of programming for the opportunity to provide a comment on what the sellers do There are many chances for me.
Pay swiftly: Sellers don't love anything more than swiftly paid-if you pay by credit card or another electronic method you pay especially for the end of the auction as often as you pay for your positive feedback You will find that it will appear within a few minutes of you.
Hard customers don't: your seller may take days to answer you or so to send your items & maybe a few days
Build a Relationship: If the seller is selling a lot of things you like, please buy from them a few times. They go out of their way to leave regular feedback such as 'Pleasure to deal with' as very happy to find customers. Also, it's especially good for cancer!
Sellers generally do not like to sell to buyers who do not have much reputation, simply because it is the buyers who take most of the risk of transaction. However, it is worth remembering that transactions where you are a seller and buyer are counted in the same feedback total.
At eBay, people pay much more attention than sellers' ratings to sellers-bad feedback from sellers can be (or should) be a dealbreaker but most of the time you are buying, you You need to worry more about the seller's reputation than that of.
0 comments:
Post a Comment