Quality as a consultant, customer service, Roberta Meier attends seminars and workshops "Mystery Shopping as". Not only does it check how well the delegates are housed by the training team, but the event organizers are true about their reputation
How do they quantify their reputation when they catch up with Roberta?
The easiest thing is to use a sheet of happiness. ..
It's tough. :
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Quality as a consultant, customer service, Roberta Meier attends seminars and workshops "Mystery Shopping as". Not only does it check how well the delegates are housed by the training team, but the event organizers are true about their reputation
How do they quantify their reputation when they catch up with Roberta?
The easiest thing is to use a happiness sheet (event evaluation form) and a post event questionnaire, this is not a popularity contest, but search for factual information
If your questionnaire asks for a numerical score for each question, finding the average score (adding all the scores together and showing the spread of the representative who answered the sum is also constructive. How to For many personality announcements 6, which average is 7 because very high or very low scores of small clusters can give false impressions The majority (60%) of the attendees think I'm interested in what I did, and usually these valid results are centered on the true mean.
Stress avoidance
The project of the factor to consider is also the most stressed.) The representative of the team) Event management will never be completely stress free activities, but on occasion, poor planning, poor preparation Or if the badly chosen people don't want to repeat the event in a particular situation and the one you prefer, similar events will be forthcoming when you run in. Home to the real cause of the problem Use the cause and effect grid to identify the course of action again to avoid this happening.
effect
What really happened?
Cause
Action plan
Guest speakers arrived late.
Rail strike was called on the day and we had to fly her at the end.
We tried to save money by avoiding overnight stays.
In the future, guest speakers will be set up at the hotel the night before the event.
One of our important representatives was left for the allergy to the marker pen's solvent.
The interactive session workshop is a solvent based marker that has done the many flip chart work required.
We did not ask and he was allergic
Use aqueous markers renew the future of registration questions All allergy questions.
The statistics on customer satisfaction can make a disastrous reading if you have a proactive system, but 60% of the representatives who found it difficult to tell that they had a problem then listen them carefully and solve the problem If you try to do; convince a large proportion of them to do business with you again,
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