My review
This article explains the importance of putting important people in an important position so that they can be applied directly to restaurants.
It's tough. :
There is a growing need for restaurant service consulting and waiter training, and for customer service, restaurants are rated, menu mystery shopping, waitstaff, restaurant training,
Article body:
Today, instead of actually adding "man-in-the-middle" to improve service efficiency, there is a situation in which "man-in-the-middle" is actually added. If it is cost-effective and demanding, proper market location makes it worth the effort. For example, my sister will just allow you to select one from many different food stores (all types of ethnic / fast food) New Mexico This not only gives the customer a guarantee of credibility, but also Increase your choice of dining take-out style.
The same idea applies in other areas of the industry. There are electrical suppliers that no longer manufacture electrical products, but now they are only involved in the process of delivering electricity to their customers. Due to market fluctuations, new delivery suppliers will provide customers with many other different energy supplies to get their products of electricity efficiently and at the best market value again, adding the middle man will all benefit It seems.
By relating this theory to a restaurant, it is becoming a popular food runner, especially in large dining establishments that rarely existed years ago, and the food runner is the only employee who works the dining room rush hour-only Light dining room table interaction (seasoning, tea with fresh pepper etc). It's 2-4 hours. Shift, depending on the time the dining rush lasts.
Before a large restaurant existed, the waiter completes the process of taking and delivering the food order. Today, food runners can carry out this time-consuming and sometimes ridiculous process waiter (additional middle man). The waiter must share the percent of his tip with the runner and his job on return is facilitated as the food is handed over for him-more tee, but it does not need a table for additional diner needs The waiter's responsibility remains to check-the food is placed by the runner, or soon thereafter the tip to the runner is usually 10-15%, depending on the service if the waiter's sales can be increased by 20-30% I'll take it home.
The main point is to improve the efficiency of the delivery service, while the addition of food runners is cost-effective (if the increase in sales outweighs the increase in pay). Properly connected to the accurate middle person in the employee dining room, there is always a smooth flow of service. It's not a matter of just throwing extra employees blindly on service issues, organizing the best amount of labor and the best system possible.
Even if you are an insider, you can ignore the efficiency of your work when it comes to making it a chart. When the delivery route of a service system is overloaded, there is always demand.
Don't be afraid to give boots to the customers in question
Q: In recent columns, I agree that the customer always made the point of being right. But in the same column you mentioned that you also need to give boot to the customer in question. If customers are always right, at what point do they consider it so problematic that they should stop doing their business?
--Gary-M
A: That column has brought you a similar number of emails, Gary, I request to clarify the line between "customers are alw ...
It's tough. :
Small business, always the right customer
Article body:
Q: In recent columns, I agree that the customer always made the point of being right. But in the same column you mentioned that you also need to give boot to the customer in question. If customers are always right, at what point do they consider it so problematic that they should stop doing their business?
--Gary-M
A: That column has brought some email similar to yours, I have clarified the line between "customer always right" and "sometimes give the customer a boot" here is the gist If, as a business owner or service-a provider, is willing to give him goods or services and take the customer's money in exchange, then "this will do everything the customer promised in the deal between you For example, if you own a restaurant you have the right to expect their meals to be well prepared and served if you own a restaurant If you are a dry cleaner, the customer You have the right to expect to wash your clothes without returning them to Zutazuta Services of defined jobs for customers if they are hired to perform the services There is a right to expect to be provided to the satisfaction of the leaf.
As a business owner, it is your responsibility to meet customer expectations and provide good customer service. A clear understanding of what customers are willing and willing to deliver, even if they do not include a formal contract that spells out what your business should be expecting When selling off at the end of a back bargain, By offering bad food or losing customer laundry and refusing to do things right
It's a good customer service that also puts emphasis on entrepreneurs who are unfortunately not. They are for it money and they damn customers if they have problems. Such an entrepreneur was the topic of the column you mentioned, but the point is that if you add the habit of not meeting customer expectations, you
Well, let's look at the flip side. Just because you have the right to expect him to get the value of his money when the customer does business with you, so if your customer has realistic expectations (or a contract customer's hamburger, so that As far as advertising, he should not expect a taste like a steak If a customer brings a cotton shirt to wash, he should not expect a silk shirt on returns. It is when the customer's expectation comes from sync of what should be expected to have a problem.
We all had customers who were expecting much more than their cause: customers that were absurd, overly harsh, benefiting, reasonable expectations of customers When it comes to unreasonable demands, you decide whether the customer is doing more harm to your business than good
So here the sand line is between "customer always right" and "sometimes have to give customers boots"-damage to your business from being a customer asset
This may be your business, if that customer constitutes a large mass of your income, then if the customer in question is not on the picture then the time you spend dealing with the customer in question is better for your customer Expenses on sales calls that may expand the foundation and grow your business Will your employees be happy that they do not have to deal with this customer? Will you sleep a good night knowing that you do not have a dozen phone call messages from him on your desk every morning?
The easiest way to determine how much trouble a customer is worth is the amount of income this customer brings to the time and cost pair to meet his expectations Although this customer pays $ 1,000 a month, keep them happy This customer is actually spending money if it costs $ 2,000 of time spent being spent. Only a handful of these kinds of customers will place you from the fast business. .
For example, I once had a customer whose business was worth $ 1,000 a year at the gist of our software company. However, this client turned out to have problems from the second when the contract was signed. He and his employees are called ten times a day in our office, and my technical support is even worse because of IT issues that were not related to the contracted service we offer The employee cringed calls the client who feared that the phone rang.
Sometimes when I do this update I click on the button as that artist to decide for me rather than the customer's contract. I just did math. This client added a couple of thousand dollars to the bottom line of my company, but of course the mental pain that caused my employees, but also a politely invited customer with a renewal contract with no choice. The place to return is Yas Island.
A perfect customer relationship means that your customers benefit from your products and services, and your company thrives by providing products and services Relationships built on mutual respect and honest intention It must be done. A relationship is when you lose / win what you have to be ready to take action. If the customer thinks he can hold on to the barrel and get more from him he paid, the relationship and your business will struggle for it
This article explains the importance of putting important people in an important position so that they can be applied directly to restaurants.
It's tough. :
There is a growing need for restaurant service consulting and waiter training, and for customer service, restaurants are rated, menu mystery shopping, waitstaff, restaurant training,
Article body:
Today, instead of actually adding "man-in-the-middle" to improve service efficiency, there is a situation in which "man-in-the-middle" is actually added. If it is cost-effective and demanding, proper market location makes it worth the effort. For example, my sister will just allow you to select one from many different food stores (all types of ethnic / fast food) New Mexico This not only gives the customer a guarantee of credibility, but also Increase your choice of dining take-out style.
The same idea applies in other areas of the industry. There are electrical suppliers that no longer manufacture electrical products, but now they are only involved in the process of delivering electricity to their customers. Due to market fluctuations, new delivery suppliers will provide customers with many other different energy supplies to get their products of electricity efficiently and at the best market value again, adding the middle man will all benefit It seems.
By relating this theory to a restaurant, it is becoming a popular food runner, especially in large dining establishments that rarely existed years ago, and the food runner is the only employee who works the dining room rush hour-only Light dining room table interaction (seasoning, tea with fresh pepper etc). It's 2-4 hours. Shift, depending on the time the dining rush lasts.
Before a large restaurant existed, the waiter completes the process of taking and delivering the food order. Today, food runners can carry out this time-consuming and sometimes ridiculous process waiter (additional middle man). The waiter must share the percent of his tip with the runner and his job on return is facilitated as the food is handed over for him-more tee, but it does not need a table for additional diner needs The waiter's responsibility remains to check-the food is placed by the runner, or soon thereafter the tip to the runner is usually 10-15%, depending on the service if the waiter's sales can be increased by 20-30% I'll take it home.
The main point is to improve the efficiency of the delivery service, while the addition of food runners is cost-effective (if the increase in sales outweighs the increase in pay). Properly connected to the accurate middle person in the employee dining room, there is always a smooth flow of service. It's not a matter of just throwing extra employees blindly on service issues, organizing the best amount of labor and the best system possible.
Even if you are an insider, you can ignore the efficiency of your work when it comes to making it a chart. When the delivery route of a service system is overloaded, there is always demand.
Don't be afraid to give boots to the customers in question
Q: In recent columns, I agree that the customer always made the point of being right. But in the same column you mentioned that you also need to give boot to the customer in question. If customers are always right, at what point do they consider it so problematic that they should stop doing their business?
--Gary-M
A: That column has brought you a similar number of emails, Gary, I request to clarify the line between "customers are alw ...
It's tough. :
Small business, always the right customer
Article body:
Q: In recent columns, I agree that the customer always made the point of being right. But in the same column you mentioned that you also need to give boot to the customer in question. If customers are always right, at what point do they consider it so problematic that they should stop doing their business?
--Gary-M
A: That column has brought some email similar to yours, I have clarified the line between "customer always right" and "sometimes give the customer a boot" here is the gist If, as a business owner or service-a provider, is willing to give him goods or services and take the customer's money in exchange, then "this will do everything the customer promised in the deal between you For example, if you own a restaurant you have the right to expect their meals to be well prepared and served if you own a restaurant If you are a dry cleaner, the customer You have the right to expect to wash your clothes without returning them to Zutazuta Services of defined jobs for customers if they are hired to perform the services There is a right to expect to be provided to the satisfaction of the leaf.
As a business owner, it is your responsibility to meet customer expectations and provide good customer service. A clear understanding of what customers are willing and willing to deliver, even if they do not include a formal contract that spells out what your business should be expecting When selling off at the end of a back bargain, By offering bad food or losing customer laundry and refusing to do things right
It's a good customer service that also puts emphasis on entrepreneurs who are unfortunately not. They are for it money and they damn customers if they have problems. Such an entrepreneur was the topic of the column you mentioned, but the point is that if you add the habit of not meeting customer expectations, you
Well, let's look at the flip side. Just because you have the right to expect him to get the value of his money when the customer does business with you, so if your customer has realistic expectations (or a contract customer's hamburger, so that As far as advertising, he should not expect a taste like a steak If a customer brings a cotton shirt to wash, he should not expect a silk shirt on returns. It is when the customer's expectation comes from sync of what should be expected to have a problem.
We all had customers who were expecting much more than their cause: customers that were absurd, overly harsh, benefiting, reasonable expectations of customers When it comes to unreasonable demands, you decide whether the customer is doing more harm to your business than good
So here the sand line is between "customer always right" and "sometimes have to give customers boots"-damage to your business from being a customer asset
This may be your business, if that customer constitutes a large mass of your income, then if the customer in question is not on the picture then the time you spend dealing with the customer in question is better for your customer Expenses on sales calls that may expand the foundation and grow your business Will your employees be happy that they do not have to deal with this customer? Will you sleep a good night knowing that you do not have a dozen phone call messages from him on your desk every morning?
The easiest way to determine how much trouble a customer is worth is the amount of income this customer brings to the time and cost pair to meet his expectations Although this customer pays $ 1,000 a month, keep them happy This customer is actually spending money if it costs $ 2,000 of time spent being spent. Only a handful of these kinds of customers will place you from the fast business. .
For example, I once had a customer whose business was worth $ 1,000 a year at the gist of our software company. However, this client turned out to have problems from the second when the contract was signed. He and his employees are called ten times a day in our office, and my technical support is even worse because of IT issues that were not related to the contracted service we offer The employee cringed calls the client who feared that the phone rang.
Sometimes when I do this update I click on the button as that artist to decide for me rather than the customer's contract. I just did math. This client added a couple of thousand dollars to the bottom line of my company, but of course the mental pain that caused my employees, but also a politely invited customer with a renewal contract with no choice. The place to return is Yas Island.
A perfect customer relationship means that your customers benefit from your products and services, and your company thrives by providing products and services Relationships built on mutual respect and honest intention It must be done. A relationship is when you lose / win what you have to be ready to take action. If the customer thinks he can hold on to the barrel and get more from him he paid, the relationship and your business will struggle for it
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