SWOT analysis, business process redesign, CRM, competitive advantage, analysis tools, fix-it tools and measurement tools: these days, you are surprised at the number of concepts that have appeared in the last decade
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SWOT analysis, business process redesign, CRM, competitive advantage, analysis tools, fix-it tools and measurement tools: these days, you are surprised at the number of concepts that have appeared in the last decade
The term frequently used (and used) is strategic planning. If you look at medium to large companies, you are convinced that there are at least vice presidents for strategic planning. If you actually think about it, it means that there are operations that include plans, so it is not enough to say "plans". Also, just to say that a "strategy" is enough, it means that the plan is involved.
What will be good planning in the context of change?
1. I am a member of the Brest team. Make a note under the idea worth considering. You have ever entered the room and someone in the meeting is trying to hide behind each other, but when the mind is thrown about that who seems to be writing down something down, somebody takes notes Should be taken. At the end of the day, everyone is "Oh!"
In the dissertation, the team will be able to make decisions in the next session, which will discuss the merits of what challenges repeatedly.
2. Organize your ideas by starting with the basics. Here is an example of how to organize the plan:
Question: What specific changes do we want to implement in our customer service department?
Responding to answers etc. Customers from Asia. This means that we need people to work from 9 am to 5 am the next day.
Question: How many people do you need?
Let's see if we need to add to that number.
Question: Which language do we see?
Since the answer, China is the required Mandarin-Cantonese speaker in the largest market. You will also need someone who is fluent in Hindi and Korean.
Question: How fast should this Midnight Shift be implemented?
Answer: In two months-in line with our product launch in Shanghai.
Question: How much does this cost in terms of personnel and equipment?
Answer: The details continue, but we are looking at the $ 75,000 ballpark map year.
Reproduce the specific direction and goals realistically because it is easier to make smaller parts for discussion. ● It is necessary to say that it is a team that can not be imagined that this is a difficult team, and it is supposed to be a person who understands why it is better to explain the service person to the customer.
3. Once the "startup" information has been settled, you are likely to encounter along with potential solutions and consider possible problems or obstacles. The problem with lists is an easy part. Harder work is under the solution possible. Let's look at the example above:
Fix possible problems # 1: It may be possible for the recruiter to have a wordless experience with the service to our customers:
Possible solutions: (a) recruit them anyway and then train customer service, (b) personnel to your Chinese and Indian branches who can double as customer reps
Potential issue # 2: Management may ban $ 75K budget.
Possible solutions: (a) Prepare the arguments to justify the cost, (b) Many people from Asia are calling weekly to ask questions about the product, or email
4. "Just do it." One of the reasons why the group fails miserably when carrying out the plan is that there is an element of laziness and enthusiasm when the initial excitement is over. Taking the same example above, a week has passed and no justification has been written to add the late-night shift that will be sent to the admin. When asked why a person assigned to do it, he says, "Oh I found Mr Jones to be in town for three weeks from the town. So I am not doing it." This What people do not understand is that even if Mr. Jones finds that the crack is found in such an email without an argument Tommy-Lee-Jones! Why wait? Just do it!
5. Evaluate your plan regularly. Since the situation can force a change of priority, looking at the plan sometimes helps to determine if a change is necessary.
You need a plan to work with. A sound plan is one that has foresight and alternatives when certain activities fail.
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