Although it is recommended in the following procedure, it is a truly continuous and unique standard. These steps will let you know, the higher level of success and satisfaction.
It's tough. :
Excellence, Standards, Expectations, Exceeding Expectations, Success
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Confirming that the time came to replace our hot water heater, my wife called our plumber to schedule an appointment. If she talks about 11am-afternoon in her story, will it be available? "Lori asked," What day? "Agent answered" Today of course. "
Hearing the strange noise from our furnace, another call was placed. Again, an appointment was made and the issue resolved on the same day. (Are you surprised that furnace and plumbing companies have the same ownership?)
Earlier this week, my wife had problems with her knees and after seeing our home doctor she was called a knee expert-an expert, Indiana, she made an appointment When I called, I feared the worst. Instead, she had an appointment within 24 hours.
My guess is when you read each of these short stories. I am surprised that you receive service. In fact, this level of service should be standard, but not sad. Our experience has lowered most of our expectations.
<b> Good news </ b>
The good news of these examples is that it is easy to stand out. When you are good people will notice. They acclaim when you are good.
This goes for us personally, professionally, or as an organization.
Although it is recommended in the following procedure, it is a truly continuous and unique standard. These steps will let you know, the higher level of success and satisfaction.
<b> What you can do </ b>
1. <b> Get the current check of performance. </ b> Talk with the person you served, whether it be your family, your co-workers, or your customers. Find out from them how well you meet your expectations. Hear feedback. Do not know the current performance or justification of others. Listen to me
2. <b> Determine the standards they want. </ b> Again, ask your customers and the people you work for their input. Listen to their needs, hope and hope.
3. <b> Determine the required standards. </ b> This expectation is very high, but based on each experience. Consider feedback and ideas, but remember that you are outstanding in your level of responsibility. Set the bar high as you want.
4. <b> Under promise and overdelivery. </ b> Taking the first three steps may increase awareness and soon increase expectations. If you are motivated to work, you can remember the criteria you can apply for. The present ability based on promises, not fondest. Make a promise and pass more, and raise your promise level a bit next. Its solidity and late win races are long lasting races that are not terribly uneasy. This approach helps to raise your standards and I have more to trust too.
5. <b> "What's not good?" </ B> This question will help you keep finding out how to improve your criteria and delivery. Ask this question for yourself, your teammates, and other stakeholders.
6. <b> Measure the performance. </ b> You have set new standards for yourself. The only way to reach and maintain them is to measure your performance against those standards. Depending on the criteria you are setting, this can be very simple or very complex. Don't make the measurement more difficult than you need, but remember to measure.
It is clear that it is a clear book. I would like you to work hard with its application services to customers, to consider having them say, "live in other areas."
It's time to raise the bar. It is time to set a new standard. It is necessary to raise nurturing standards and provide them consistently and consistently. The above steps help to take that conscious action.
Contract for your customer, ink on paper
When dealing with customers, sometimes things can go wrong. It may be your fault, it may be their fault, or it may be the fault of anyone-but if you did not make a contract,
Why do I need a contract?
The contract gives a sound legal basis for your business and you receive payment for your work without asking the customer to pay in advance What if the contract happens in the event of a dispute? Lay th. ..
It's tough. :
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When dealing with customers, sometimes things can go wrong. It may be your fault, it may be their fault, or it may be the fault of anyone-but if you did not make a contract,
Why do I need a contract?
Contracts provide a sound legal basis for your business, and you receive payment for your work without asking customers to pay in advance. If a dispute arises, the contract will be that contract Reveal what it was so that you can point it out and say what was agreed. If you end up going to the court (hope you do not), the contract is what the judge's decision is based on.
Without a contract, you weaken yourself and open it to exploitation. It can be argued that the conditions that someone agreed with you were different from what you say. It is especially common for large companies to look at small things abusing, thinking that they do not have the knowledge or money to do something about it. Basically, the deal robs your customers of their ability to hold non-payment over your head, and the ability to hold it over them instead of you
Written and verbal contract.
It is important to point out the distinction of law between an oral (oral) contract and an appropriate written contract. The verbal contract is theoretically binding, but in practice it can be very difficult to prove. A written contract, on the other hand, is solid evidence of what you are saying.
You may never think you're going into a dispute with your customer, but it's too general to find yourself with a little inconsistency. They often do your profit by doing some "small" amount of extra work, making it better, and so on, to get you done the job.
For this reason, you need to be very wary of doing anything with a verbal contract. On the other hand, if you are careless or trust too much and just make a verbal contract, something to help you, especially if you have witnesses
Isn't it expensive?
The written contract does not necessarily have to be a formal contract, "Contracts" and is formulated by a lawyer "written at the top, and by both parties these types of contracts are most effective, but they threaten the customer Of course things can be expensive to produce.
The most common kind of contract is, strangely, a simple letter. If you send the customer a letter (or actually an email) that lays out your contract before you start work and write to agree with it, it is
If you are doing expensive work for some clients, but it is time and trouble for your lawyer to write a formal contract Formal contract is better in the worst case Provide a lot of protection and make it a one-time expense only by reusing the same contract for multiple customers
Contracts for small purchases: Terms and conditions.
It is foolish to expect everyone who will buy a $ 10 thing from you writing a contract clearly or showing agreement on your words. In this situation, you need to have a "Terms of Service" statement that your customers have agreed to by purchasing from you, they
Fortunately, it means that the customer will pay you first and then receive the goods or services, so anyway the law with a small purchase contract you either a payment plan or any other long-term contract Of course, if you are planning to offer a kind, this is always a signed contract
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