I know that I want to be indebted to you and I learned from your service so I will work as a McDonald's. Unbelievable but true! On this day of highly competitive cyber business, successful companies will be able to offer excellent customer service. The value of a lifetime customer is immeasurable. So, how do you keep him if you get a customer. The answer is killer customer service! Here are some McDonalds, a successful secret today!
* Servi ...
It's tough. :
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I know that I want to be indebted to you and I learned from your service so I will work as a McDonald's. Unbelievable but true! On this day of highly competitive cyber business, successful companies will be able to offer excellent customer service. The value of a lifetime customer is immeasurable. So, how do you keep him if you get a customer. The answer is killer customer service! Here are some McDonalds, a successful secret today!
* Service with smile *
"Hello, Are you sure you want to Welcome! Order to McDonald's?" Did you get a new outlook. It is a business that has been received. Self-introduction and service e-mail. There are customers. People are likely to do business with someone they trust. The importance of building strong customer relationships can not be overstated.
Smile when you are talking on the phone. Customers hear the difference in your voice. Be careful when sending emails. It is easy to be misunderstood. Email lacks visual and audio cues in communication. You have to make extra efforts to ensure that your "tune" is cheerful and friendly.
Also with email, people expect a quick response. A fast, friendly response informs your customers that they are working hard to keep them happy!
* Implicit sales *
"Do you want it and apple pie today?" How do you add value to complement your purchasing service? Business people pressed for time value the convenience of one-stop shopping. Looking at your product line and thinking for yourself, what can I do to make this more useful to my customers?
You can also send something that you have.
Is there a service that complements the other services in my business? "
* Have a menu with obvious sight! *
"What makes all # 3 value meals?" People want to know what to expect when ordering from you. They want to know in advance what is cost, such as how to expect it soon. Customers must see this information on your website You know how you are buying a car when you do not know what you are supposed to pay or you are doing a good deal It is!
Take fear from buying knowledge of what to expect.
* The customer is always right *
"I'm sorry that your order was wrong, but how can I improve it?" "Nothing in turn is no worse than" screw up ". The best way to activate just negative is to get it right and get out of your way so that the customer feels satisfied with the results. After you do it right, sincerely apologize for the screw up and he offers an incentive to try you again-for example,
Everyone knows one complaint screams eloquently than 30 complements. Please answer all complaints. No one should give a reason to say, leaving that his or her needs are not met.
You can learn more from your customers. Listen to It is the same problem as other customers experience. Learn from your mistakes.
List your phone number on your website. An angry customer wants to know that his complaint is being heard now! Sending an email response from the customer service department within 24 hours may not cut it!
* Q.S.C. *
Quality, service and cleanliness quality--is there a way you can improve your service? Set to be a good product-service beating to beat. Service-Do you make your customers feel like they are the first of your books? Do you listen to the needs of customers and fill them up? Clean--Do your virtual business atmosphere make customers happy and want to come back? But is it kind to our customers? Is your website easy to operate? Will it load quickly?
* Brand awareness / Corporate image *
Are your URLs critical of those famous gold arches? Many sites click and remember URLs. Is your URL a business card and stationery? The yellow page you're looking at Keep your URL short and easy: A long Url with hyphens, punctuation marks, or hard-to-spell things will not give the customer a chance of fighting. Email and sign the URL and other contact information by URL that is known to your secretary? I am surprised that there is an answer!
* What is your USP *
(Unique selling-point)? "We have the best french fries in town!" To the home page of our customers on cyberstreet. Ego-kan to one King Abdul Aziz hiss but as it is, it is good to wonder why. Do you save money for them? They can
Rely on your experience? Try to list them in terms of their benefits to them without the features of your product.
* Customer Appreciation *
"Thank you, come again!" Thank customers for doing business with you. Follow-ups about the schedule of transmissions are also expected to feature products or services. Do they recommend you to a friend? How to write It is self-employed to tell handwritten notes and cards to important people. There is a lot to be said for good old-fashioned customer service. Treat your customers like gold, they become customers for life. The most powerful tool in your marketing factory is the client referral. Give your customers a reason to brag about you and have lots of customers clapping at your door!
Golden rules of customer service
Is the simplest life lesson applicable to our sales career?
It's tough. :
Customer service, sales, retail
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"No matter what." Don't worry, I am not trying to take you to Sunday School under the pretext of a business article! But somehow, we have learned this rule as long as we remember. Many people do their best to apply this rule to everyday life. But how many do you think it will be in principle when it is easy, in principle?
If you think about it, it could be the most important rule to follow the business alone. After unpleasant sales encounters, most customers are not most confused with the services or products they have purchased. Certainly that may have been the root of the problem. But most people understand that we don't live in the perfect world and sometimes things don't work!
The reason most people leave these situations is because of the way they were treated. It wasn't too much for your products or services, for the feeling and money. This confuses them, but really angering them feels that no one cares.
It is also a negative customer service. Perhaps those of us on sale have been on both sides of such an exchange.
When we are in the role of salespersons, we may be moving from day to day on a busy day. We may have problems continuing in our personal lives. We may simply be getting that bad morning. There is nothing inherently wrong with any of those things. However, our work supports the payment of all but the rest. There is a movement 101 that is really needed for sales people to feel there! Ideally, we are always interested in listening to our customers and helping them to find a solution that works best for them, but we all fail it every day Know that it is possible and lacking Prozac's fairly large prescription! Salespeople are just that, people. We are not always going to be at the top of our game, but we need to be able to "act" as if we were. Be persuasive and act like us!
Meanwhile, that salespeople are people, we are always facing these situations where we are customers. Definitely, you are running into some salespeople who may be frustrating you or who may not be as helpful as you like.
Well, obviously, we will not be perfect in all of our customer interactions. However, I think if you always keep in mind when dealing with customers and try to keep the good old "golden rule", your work will be more fun and you will be more happy.
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