Somehow, the "customer is always right" in this philosophy / policy The face of repeated business owners, managers, and employees who are branded in the spirit of the consumer You really see this philosophy and all the influence When was the last time considered?
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In short, yes ... hmm no ... maybe occasionally? Ok, so you may have gathered that there is no "short" answer. Anyone who truly believes that the customer is always right did not actually give this policy a lot of thought.
Someone came into your business, or was called on the phone, or emailed you in a throbbing case that's still awkward yet Our business is just outside the city with a bus stop in front of you It is located in Tsutsutsutsu Tsutsutsutsu Tsutsutsutsu Tsutsutsutsu Tsutsutsutsu. It is the character of our stock.
Somehow, in this philosophy / policy “customers are always right” The faces of repeated business owners, managers, and employees who are branded in the spirit of the consumer have been working in the law enforcement agency for several years, we Teaches us to consider the "spirit of the law" vs. the letter of the law by our instructors and leaders. "Do these considerations give a ticket for the cop to go 5 miles beyond the speed limit Decide if. If we follow the "Law of the Law", we will always read books every time without exception. It is the "spirit" where your lover can hear a creative story of how you caught you back with your spouse again, "here I was going to flee me!"
We, as business owners and managers, are the same choice of discreetness as a little more modest customer approaches to singing that wrong belief Well, of course, this is our position "person who has the authority "We do not recognize that we should not practice higher professionalism, diplomacy, tact, but which is crucial to your business. Professionalism is the difference between wrapping your knuckles on the forehead of someone to give the appearance of genuine concern and see if someone's home. Diplomacy has been able to give customers the perception that they are borrowing, offering them, an apology by stating something on the impact, "I" in justice on which your company maintains Rather than actually apologizing for something and admitting a mistake for something. Tell your customers that the turn seems to be your (policy, signs, products, etc). ) Was simply misunderstood without telling him / her to be a perfect moron.
At present, I have to fix it on my own or not, taking into consideration the acceptance layer or the genuine who accepted the responsibility, considering the future of me. And there is a school of thought that prohibits strictly admitting. Their mantras? "It is better to seek forgiveness than permission." But by the nature of such an absolute statement, "customers are always right," as they can do themselves however they want Become This includes dealing with you and your employees with complete rudeness and rudeness. As a result, employee turnover rates are relatively low to allow for professionalism, diplomacy and tact discretion. Fortunately, most of our customers provide them with genuine friendly service and solve all problems with mutually beneficial results Unfortunately, sometimes, you do not, regardless of you Customers come across what special efforts to expand, come across, are simply unreasonable. Plus, then you have to make management decisions, and these are just a few questions that should be considered almost immediately in the rapid fire sequence. Is this customer worth keeping? How does the impact of a badly kicked pants work? Can I solve this problem with little impact on my business or bank account? I am going to reduce my employee's sense of empowerment and / or the sense of dignity by overturning their rational decisions? I think there are other considerations that you are likely to make I am convinced, but this is very minimal.
By the way, the person responsible for putting up the phrase, "Customer is always right." Was a gentleman with the name of H Gordon Selfridge. Selfridge was the founder of Selfridge's department store, widely known throughout the United Kingdom. Possibly stuck in Mr. Selfridge's "The Letter of the Law" he died of insane bankruptcy. Food for thinking.
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