Client colleague
The notion of being oriented customer service and customer satisfaction is not a new paradigm in the business world. Even in companies that do not work directly with the public, it is possible to build a company to meet the needs of the people who make it possible for the company to stay in business
However, since there are all business segments that have no contact with customers, it is difficult to develop customer service concepts. And, if the business itself is not configured to deal with the public or to have a traditional "customer", the approach to the business world is lacking at the workplace That's why the big of all types of business settings Business trends the ethics of work as workers look at people who use their work as customers
When properly implemented, each employee will actually see each other, a boss, especially a customer or someone who relies on work in other departments as a client. In theory, this approach has as its purpose to build its customer service thinking.
Department of the company or other workers.
An innovative approach to changing the business culture of any business. With a particular change in the mindset of insiders to that who comes to work with that entrepreneurial or retail oriented outlook employees are for their "customers"
This is a noble effort to change the traditional culture of an office-based business environment. The traditional culture of the "cubicle farm" type of office settings is often similar to the cartoon Dilbert. If this is a pain to read when this strip is long-lasting, creatively, actively set up an advancing business of action team. But Dilbert points out some of the communication issues that are common in office settings. Distrust of management, the tendency of employees to drift towards unproductive attitudes and behavior and low morale in many office settings are adorned by strips
Even if the client's colleague's business concept performs the duties of another department within a department or company, the client-customer performs the best of his or her client customer model calls to display other departments as customers Providing customer service to the same and its internal relationship "to delight"
There is some real value in introducing customer service attitudes to internal support functions as well. When combined with other empowering technologies such as process improvement and open communication at all levels of management, it
However, you need to avoid the negative of the client's customer model. This approach has the potential to create hostility between colleagues and intense emotions when one employee feels not being treated like a customer by another employee. The customer's customer model is among the employees of their peers. You can create intervals and reduce the amount of comradery that is worth a lot in a team oriented corporate culture. But a smart manager can execute a customer's customer model into a business setting and harvest from it profitably while avoiding clever pitfalls.
Squeeze blood from onion
If you pay attention to the trends in the business environment we see in the business news section of our local newspaper, it is easy to notice that we know that we are doing well It's odd when you notice that there are often sudden waves when the business is at uniform economic times.
Anyone who has been a layoff victim can empathize with confusion and emotional trauma that can cause such changes. A survey of business trends has shown that the phenomenon of large-scale business firing offs has far in the last decade of the history of our business community so far, so what causes the change in this behavior by employers Is it?
Although the economic situation and the rapid changes in the market are very different from the way employers manage their personnel, it is this dramatic change in the employer-employee business relationship that the real root cause of this change is the employer's It comes from a change of philosophy.
The historical business model between the employer and the employee is one of the mutually supportive contracts. Whether the contract is agreed or just understood, the contract pays the employer, the employee, and he or she needs to work on site for them The employee is on time, as its price point You will perform your duties, be sure to work and be a loyal employee. This model is mutually supportive, creative and based on trust.
The business paradigm that led to a layoff-based model with a fundamental change in how employees look is ...
従 業 Employees are regarded as annoying and cost that their employers are insulted many times. This resentment is particularly serious with regard to employee benefits such as insurance and leave that the employer sees not his responsibility.
従 業 Employees are expected to play their part in the previous business model, but are expected to do so strictly from pay and gratitude In this way, the employer is the same from the previous model Although expecting a return, they want to change the model in terms of the employer's expectations without change from the employee side
The long-term benefits of § can be curbed by frequent overturning on employee bases. By replacing the experienced staff, the employer keeps the number of workers unclear at the entry level, raising the salary and providing leave
基本 The basic premise of this new model is that in the unemployed labor pool "there" skilled workers are supplied endlessly. Thus, current employees can be easily replaced with aspire unemployed so the equalization of human resources becomes exploitable.
This business model does make some economic sense, but as with any formula, the base assumption remains persistently true for the model to work in the long run but this equation It works only in a depressed economy with a large number of skilled workers in the labor market. This approach to human resource management can seriously backfire if there is a shift in the labor market that eliminates that rich supply of replacement workers.
This exploitative approach to employee management translates the premise of trust between employees and employers into a premise of disbelief. Because employees can have a devastating effect on employee morale, employees who are still employed are no longer a cooperative relationship with management “well, then we just Fire dead beats and get new ones "The answer is that the productivity of the entire workforce remains down
This affects the ability of companies to support current projects and provide good quality and service to the market. And business will start to lose market share as a positive attitude towards workers brings poor products and services for customers. This is a good reason to re-examine the business model of employment and to revisit the relationship of trust with our employee base, just for their benefit
The notion of being oriented customer service and customer satisfaction is not a new paradigm in the business world. Even in companies that do not work directly with the public, it is possible to build a company to meet the needs of the people who make it possible for the company to stay in business
However, since there are all business segments that have no contact with customers, it is difficult to develop customer service concepts. And, if the business itself is not configured to deal with the public or to have a traditional "customer", the approach to the business world is lacking at the workplace That's why the big of all types of business settings Business trends the ethics of work as workers look at people who use their work as customers
When properly implemented, each employee will actually see each other, a boss, especially a customer or someone who relies on work in other departments as a client. In theory, this approach has as its purpose to build its customer service thinking.
Department of the company or other workers.
An innovative approach to changing the business culture of any business. With a particular change in the mindset of insiders to that who comes to work with that entrepreneurial or retail oriented outlook employees are for their "customers"
This is a noble effort to change the traditional culture of an office-based business environment. The traditional culture of the "cubicle farm" type of office settings is often similar to the cartoon Dilbert. If this is a pain to read when this strip is long-lasting, creatively, actively set up an advancing business of action team. But Dilbert points out some of the communication issues that are common in office settings. Distrust of management, the tendency of employees to drift towards unproductive attitudes and behavior and low morale in many office settings are adorned by strips
Even if the client's colleague's business concept performs the duties of another department within a department or company, the client-customer performs the best of his or her client customer model calls to display other departments as customers Providing customer service to the same and its internal relationship "to delight"
There is some real value in introducing customer service attitudes to internal support functions as well. When combined with other empowering technologies such as process improvement and open communication at all levels of management, it
However, you need to avoid the negative of the client's customer model. This approach has the potential to create hostility between colleagues and intense emotions when one employee feels not being treated like a customer by another employee. The customer's customer model is among the employees of their peers. You can create intervals and reduce the amount of comradery that is worth a lot in a team oriented corporate culture. But a smart manager can execute a customer's customer model into a business setting and harvest from it profitably while avoiding clever pitfalls.
Squeeze blood from onion
If you pay attention to the trends in the business environment we see in the business news section of our local newspaper, it is easy to notice that we know that we are doing well It's odd when you notice that there are often sudden waves when the business is at uniform economic times.
Anyone who has been a layoff victim can empathize with confusion and emotional trauma that can cause such changes. A survey of business trends has shown that the phenomenon of large-scale business firing offs has far in the last decade of the history of our business community so far, so what causes the change in this behavior by employers Is it?
Although the economic situation and the rapid changes in the market are very different from the way employers manage their personnel, it is this dramatic change in the employer-employee business relationship that the real root cause of this change is the employer's It comes from a change of philosophy.
The historical business model between the employer and the employee is one of the mutually supportive contracts. Whether the contract is agreed or just understood, the contract pays the employer, the employee, and he or she needs to work on site for them The employee is on time, as its price point You will perform your duties, be sure to work and be a loyal employee. This model is mutually supportive, creative and based on trust.
The business paradigm that led to a layoff-based model with a fundamental change in how employees look is ...
従 業 Employees are regarded as annoying and cost that their employers are insulted many times. This resentment is particularly serious with regard to employee benefits such as insurance and leave that the employer sees not his responsibility.
従 業 Employees are expected to play their part in the previous business model, but are expected to do so strictly from pay and gratitude In this way, the employer is the same from the previous model Although expecting a return, they want to change the model in terms of the employer's expectations without change from the employee side
The long-term benefits of § can be curbed by frequent overturning on employee bases. By replacing the experienced staff, the employer keeps the number of workers unclear at the entry level, raising the salary and providing leave
基本 The basic premise of this new model is that in the unemployed labor pool "there" skilled workers are supplied endlessly. Thus, current employees can be easily replaced with aspire unemployed so the equalization of human resources becomes exploitable.
This business model does make some economic sense, but as with any formula, the base assumption remains persistently true for the model to work in the long run but this equation It works only in a depressed economy with a large number of skilled workers in the labor market. This approach to human resource management can seriously backfire if there is a shift in the labor market that eliminates that rich supply of replacement workers.
This exploitative approach to employee management translates the premise of trust between employees and employers into a premise of disbelief. Because employees can have a devastating effect on employee morale, employees who are still employed are no longer a cooperative relationship with management “well, then we just Fire dead beats and get new ones "The answer is that the productivity of the entire workforce remains down
This affects the ability of companies to support current projects and provide good quality and service to the market. And business will start to lose market share as a positive attitude towards workers brings poor products and services for customers. This is a good reason to re-examine the business model of employment and to revisit the relationship of trust with our employee base, just for their benefit
0 comments:
Post a Comment