eBay Selling: How to Sell at eBay Auction Sellers
http://74.200.214.195/members/95. Tsutsutsu Tsuitsu.
It's tough. :
business
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Am I the only one complaining almost every day when dealing with suppliers? I am convinced that the "who cares" attitude is spreading like a fashion. Let me give you only a quick run down of this week's fiascos to demonstrate what I mean.
The package from one of my suppliers was overdue for delivery from a well-known courier company, tracking it on the shelf at the local depot for a few days Well, I am a reasonable size Lives in the city of Salt Lake City, in fact, has a decent size population and infrastructure –
Anyway, I got by phone with the "customer service" advisor who told me that they would only deliver on certain days of the week-I'm serious! Apparently, however, I will pack the package if I want it before they were ready to find a slot on their random delivery schedule
I think that I kind of wished that I would see it within 2 days of order so I think I paid for shipping for 2 days, but I said that I absurd or requested Instead, I bite my tongue, walked faithfully down the depot, and stood on my turnline until I was allowed to emit my request.
There is not much to do while waiting, but in addition to sniffing phone conversations between customers and support personnel. Clearly I could not hear the customer, but fortunately in this case, the representative would have been very irritating under normal circumstances, nearly verbatim
Anyway, I will derail. This is how the conversation went:
"What happened to the fence above the box I threw to the driver saying that,"
(Customer reply)
"Well, obviously I wasn't there, but I'm sure he wanted to make sure that the package was hidden from the passersby's sight."
(Customer reply)
"Oh, are you saying that the fence is 7 feet high?"
(Customer reply)
"And the antique set was broken?"
(Customer reply)
"Hmm, that happens a lot. I don't pay the insurance for what year it was for you."
I'm not making this, I want it. At that point, I was absolutely excited about having escaped just having to drive out for 15 miles in the icy cold in the middle of the winter.
I got my box, and I hardly knew that I was spared the physical trauma that was apparently the standard feature. The contents are also cruel, empty from the box of throwing away the ones that were not necessary, protection required ...
Well, I got a little crazy, but in fact I am serious and fatal about the lessons here. Customer service is a rare commodity that is endangered.
Let's face it, the times when we experience great service with smiles are rare as we now convey everyone, they are appropriately impressed
If it is high priority to provide outstanding customer service and keep customers happy, then your business soon it is a very ridiculously simple principle to understand but sad Many overlook it more than they get it. It is one of those that get it. If you give it time, your business will explode it, which I guarantee over the long term.
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